How do I return an electronic product (software, eBook, etc.) for a refund? Before returning an electronic product, please contact our Technical Support Department. We've learned that most people simply need some initial help to get started with our products, so please do call and one of our agents will guide you step by step. If your purchase is still covered by our guarantee and you're dissatisfied for ANY reason, we'll refund the purchase price — it's that simple. To find out the exact details on your electronic product's guarantee, simply follow the steps below:

  • Go to the email for your product purchase (the downloaded email or thank you email for the purchase) Check the date and verify that you are still within the guarantee coverage period.

 

  • IMPORTANT NOTE: You will notice that all the emails or reference to, contain the words "at" and "dot". This is to minimize spamming from email harvesters. Just replace the "at" with @ and the "dot" with a period, the same as any email address.

 

Once verified that you are still covered under our Guarantee, simply contact us by email. returns at howtomakercairplanes dot com. After identifying you in our database, our agent will then instantly disable the product for you and add you to our refund queue. You will than receive a complete refund of your purchase price within 2 business days of contacting us. Also provided will be an email confirmation notice detailing the total funds reversed. What are How To Make RC Airplanes.com’s policies on returns and refunds? Our policies on returns and refunds are simple.

  • You can request a refund at any time from the date of purchase to the last minute of the last day, one year from the purchase date.
  • Simply send an email to returns at howtomakercairplanes dot com at any time and we will process your request immediately.
  • That’s it.

  What if I have a technical question or just want to send an email to How To Make RC Airplanes.com? We welcome all inquiries about our site and products. Please feel free to contact us with questions at the following email addresses.

contact at howtomakercairplanes dot com Please use this email when asking any general questions. Or just to say Hi. We Love to hear from our customers. You are the most important part of our business.
optin at howtomakercairplanes dot com Please use this email for opting into our newsletter or to request our TOP TEN Tips to make better RC Airplanes.
returns at howtomakercairplanes dot com Please use this email for when you would like to request a refund or return a product. Use for digital products refunds too.
sales at howtomakercairplanes dot com Please use this email for sales inquiries.
unsubscribe at howtomakercairplanes dot com Please use this email for unsubscribing from our mailing lists. We will remove you from any mailing lists you have opted into.

    How do I make sure emails will not get sent to junk mail or spam that I receive from How To Make RC Airplanes.com? Please use the following steps based on your email provider. If you still have problems. Please contact us at contact at howtomakercairplanes dot com To ensure that you receive our newsletter announcements and other communication we ask that you take a moment to add optin at howtomakercairplanes dot com, OR any other email address from howtomakercairplanes dot com to your "safe" or permitted email sender list. This process is also known as "whitelisting". Adding our email address to your list of accepted email address senders will ensure that you receive messages from the How To Make RC Airplanes. Please refer to the following instructions for your email service or spam-filtering software.


There are a number of different spam programs on the market and email services have specific rules about adding providers to your whitelist.


Yahoo! Mail

  • Open your Yahoo! mailbox
  • Click Mail Options
  • Click Filters
  • Click Add Filter In the top row, labeled 'From header:' make sure Contains is selected in the pull-down menu. Click in the text box next to that pull-down menu, then enter the address: optin at howtomakercairplanes dot com
  • At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu. Click the Add Filter button again
  • If mail from Us has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field

AOL

  • Go to keyword: Mail Controls
  • Select the screen name to which we're sending HOW TO MAKE RC AIRPLANES email
  • Click Customize Mail Controls For This Screen Name

If you are using AOL Version 9.0:

  1. 1.      Open your email from HOW TO MAKE RC AIRPLANES
  2. 2.      Click the "Add Address" button (on the right) to add to your "People I Know" list
  3. 3.      Or, you can just send an e-mail to: optin at howtomakercairplanes dot com and that will add us to your "People I Know" list automatically. To do this:
  • Open an email from optin at howtomakercairplanes dot com
  • Click the "Reply" button (it's in the top right corner). A new email window opens with an email address in the "Send To" box. Make sure the address in the Send To box is optin at howtomakercairplanes dot com
  • Click Send Now (in the top right corner). This will add us to the "People I Know" list

Hotmail

  • Click the Options link, on the main menu tabs, then Safe List
  • Type optin at howtomakercairplanes dot com in your Safe List
  • If you see optin at howtomakercairplanes dot com email in your Junk Mail folder, click "This is not Junk Mail" to avoid having e-mail from HOW TO MAKE RC AIRPLANES sent to the Junk Mail folder in the future

MSN version 9.0

  • Open your latest HOW TO MAKE RC AIRPLANES e-mail, optin at howtomakercairplanes dot com
  • Copy the address in the "From" line.
  • Click on Settings: E-mail | Junk e-mail (it's at the bottom left of the screen, just above Calendar).
  • On the E-mail settings screen, click Junk E-Mail Guard.
  • Select Safe List.
  • In the space provided under "Add people to the safe list", enter the address you copied from the "From" line.
  • Click Add.

For older versions of MSN, you add our sending address to your Safe List as follows:

  • Open your latest HOW TO MAKE RC AIRPLANES e-mail.
  • Copy the address in the "From" line.
  • Click on E-mail settings (it's at the bottom left of the screen, just above Calendar).
  • On the E-mail settings screen, click Junk Mail.
  • Select Safe List.
  • Click Add an item to this list.
  • When the Add To Safe List box appears, enter the address you copied from the "From" line into the space provided.
  • Click Add.

Outlook 2003 If you're using Outlook 2003 for your e-mail, you can make sure your HOW TO MAKE RC AIRPLANES email messages are delivered to your Inbox by letting Outlook know you consider it safe. There are a few ways you can do this:

  • Open any HOW TO MAKE RC AIRPLANES e-mail, then add the sender or the sender's domain to your Safe List.
  • Find the address in the "From" line of your most recent HOW TO MAKE RC AIRPLANES and add it to Personal Contacts in your Outlook Address Book.
  • Open any HOW TO MAKE RC AIRPLANES e-mail, then select Mark as Not Junk.

Earthlink If you're using Earthlink, you can make sure your HOW TO MAKE RC AIRPLANES email messages are delivered to your Inbox by adding our sending address to your Address Book. Here's how:

  1. 1.      Open your latest HOW TO MAKE RC AIRPLANES e-mail.
  2. 2.      Copy the address in the "From" line.
  3. 3.      Click on Address Book (it's over on the left, below your Folders).
  4. 4.      When your Address Book opens, click the Add button.
  5. 5.      On the Add Contact screen, find the Internet Information box.
  6. 6.      Enter the address you copied from the "From" line into the top Email box.
  7. 7.      Click Save.

Verizon If you're using Verizon for e-mail, you can ensure that your HOW TO MAKE RC AIRPLANES email messages are delivered to your Inbox by adding our "From" address to your Safe List. Here's how:

  1. 1.      Go to your Verizon Inbox.
  2. 2.      Click Options.
  3. 3.      Select the Block Senders tab (near the top of the screen).
  4. 4.      On the Block Senders screen, you'll see both a "Block Sender List" and a "Safe List". In the space where it says, "Enter e-mail address or sub domain to always accept even if the domain is blocked", enter the address in the "From" line of your most recent HOW TO MAKE RC AIRPLANES.

If you have one of the popular spam-filtering software programs installed on your desk, look below for specific instructions on how to add HOW TO MAKE RC AIRPLANES to the "safe" list using the tool.


CleanMyMailbox

  • If HOW TO MAKE RC AIRPLANES email is filtered, click on the white "W" icon on the left column of the mailing
  • When the pop-up window comes up, simply click the Add to Whitelist button.

Alternative whitelisting methods:

  • Click on the White List button
  • Add optin at howtomakercairplanes dot com to the bottom of your existing list
  • Click the Submit List button
  • Click the Subject White List button
  • Add Access Update to the bottom of the list on a line by itself
  • Click the Submit List button

Cloudmark SpamNet

  • Select "Cloudmark | Options"… from the Cloudmark SpamNet toolbar in Outlook.
  • Click "Advanced"
  • Go to the Whitelist tab
  • Click the Add button
  • Type optin at howtomakercairplanes dot com
  • Click OK
  • Click OK
  • Click Yes
  • Click OK

Mailblocks

  • Click the "Addresses" tab
  • Click "New"
  • Type optin at howtomakercairplanes dot com
    • Make sure that "Accept Mail From This Address" is selected under Receiving Options.
    • Uncheck "Display in People Picker" under Other options.
  • Click Submit
  • Click OK

MailShield

  • Click Friends from the toolbar
  • Click Add
  • Type optin at howtomakercairplanes dot com
  • Click OK

MailWasher

  • Click Tools, then Blacklist & Friends
  • Click Add (located on the right, the Friends list side)
  • Make sure Plain email address is selected
  • Type optin at howtomakercairplanes dot com
  • Click OK
  • Click OK

McAfee Spamkiller

  • Click Friends from the sidebar
  • Click Add
  • Type optin at howtomakercairplanes dot com
  • Click OK

Oddpost

  • Check your 'Probably Spam' folder.
  • If you see that mail from HOW TO MAKE RC AIRPLANES was incorrectly filtered out:
    • Select it
    • Click the "Move to Inbox"
    • Click "Mark as Not Spam" button.

SpamAssassin

  • Add the following entry to your user prefs. file, which is found in the spam assassin subdirectory on your web/mail server whitelist_from optin at howtomakercairplanes dot com
  • Save the user_prefs file or move the updated copy to your .spam assassin subdirectory
  • If you have no user_prefs file in this subdirectory, create one
    • http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html
    • http://www.cleanmymailbox.com/sauptool/

SpamButcher

  • Click the Configure button
  • Go to the "Known Senders" tab
  • Click Add under "Known Good Senders and Recipients"
  • Type optin at howtomakercairplanes dot com
  • Click OK
  • Click OK again

SpamCop If you're using SpamCop to filter your incoming e-mail, you can exempt your HOW TO MAKE RC AIRPLANES email from the filtering process by adding our "From" address to your Whitelist. Here's how:

  • Open your browser and go to this page: http://webmail.spamcop.net/
  • Log into your SpamCop account.
  • Click on the Options icon in the toolbar.
  • Under Mail Management (in the middle), click SpamCop Tools.
  • Select Manage your personal whitelist.
  • Near the bottom, where it reads "Click here to add to your whitelist", click on Click here.
  • Enter the address in the "From" line of your most recent HOW TO MAKE RC AIRPLANES email message in the first empty slot.
  • Click Submit.

Spameater Pro

  • Click Filters from the sidebar
  • Click the Approved Senders tab
  • Click Add Filter
  • Type optin at howtomakercairplanes dot com
  • Choose 'Full Email Address' under Address Type
  • Select Email Domain
  • Click OK

SpamNet If you're using Cloudmark's SpamNet to filter your incoming e-mail, you can exempt your HOW TO MAKE RC AIRPLANES email messages from the filtering process by adding our "From" address to your Whitelist. Here's how:

  • Open your Outlook Inbox.
  • On the Cloudmark SpamNet toolbar, click Options.
  • Click Advanced.
  • Select the Whitelist tab.
  • Click the Add button.
  • Enter the address in the "From" line of your most recent HOW TO MAKE RC AIRPLANES email message and click the OK button.
  • Click OK again, then Yes, then OK one last time.

Spam Inspector

  • Select Spam Inspector, then 'Manage Friends List' from either the Spam Inspector toolbar or from the Outlook menu.
  • Make sure Email is selected under 'Add a New Friend'
  • Type optin at howtomakercairplanes dot com
  • Click the >> button
  • Click Close

Spam Interceptor

  • Follow the Trusted link under Authentication Lists.
  • Enter the email address optin at howtomakercairplanes dot com
  • Click Add

SpamPal

  • Click on the SpamPal system tray icon with the right mouse button.
  • Click 'Add to Whitelist' from the menu.
  • Type optin at howtomakercairplanes dot com
  • Click Add

Spam Sleuth

  • Select File
  • Select Configure.
  • Go to the Friends category.
  • Make sure Active is checked
  • Type optin at howtomakercairplanes dot com on a line by itself in the entry field
  • Click OK

Other providers If the HOW TO MAKE RC AIRPLANES Newsletter and other email messages are being filtered, try adding optin at howtomakercairplanes dot com to your Address Book or Contact List. If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself. If subsequent messages continue to be filtered, call or e-mail your ISP's technical support and ask how you can be sure to receive all e-mail from optin at howtomakercairplanes dot com. Domain: If they need to know the domain we're mailing from, tell them How To Make RC Airplanes.com.